Case Study: Systagenix achieves 99% service levels, 15% inventory reduction and faster forecasting with ToolsGroup

Systagenix - Customer Case Study

Systagenix, a global wound‑care manufacturer supplying products to more than 100 countries via six regional 3PLs, needed highly accurate forecasts to maintain at least 98% service levels while keeping inventories lean and products with long shelf life. Their SAP APO system required time‑consuming data manipulation and left little time for commercial collaboration, so Systagenix sought a more user‑friendly forecasting solution from ToolsGroup.

ToolsGroup implemented its SO99+ hosted SaaS after a seven‑month pilot, extracting SAP ERP data to forecast 300+ SKUs at market level, refine forecasts with commercial input, and calculate dynamic safety stocks across six 3PL locations. The ToolsGroup solution raised target service to 99% while cutting inventory by up to 15%, reduced forecasting labor from two people taking a week to one full‑time person a day, and delivered payback within the year.

Systagenix

Alastair Mitchell

Supply Chain General Manager