Case Study: Ferrari Consulting and Research Group achieves synchronized, digitally enabled retail telecom fulfillment with ToolsGroup

Orchestrating Digitally Enabled Response Network Capabilities in Retail Telecom Customer Fulfillment

Ferrari Consulting and Research Group authored a research advisory to help supply chain and business leaders understand Digitally Enabled Response Networks and to illustrate the real-world challenges of telecom retail fulfillment. The advisory, supported by ToolsGroup, examined a major UK carrier’s struggle with rapid SKU growth, siloed planning across 450 stores and online channels, frequent stock-outs, rising handset costs, and the need to move from manual or fragmented forecasting to a centralized, service-driven demand and replenishment model.

ToolsGroup provided its SO99+ end-to-end supply chain planning application and supported Demand and Supply Collaboration Hubs to centralize forecasting, daily SKU-level store forecasts, and multi-enterprise visibility. The ToolsGroup solution helped synchronize demand and supply, improving forecast accuracy by about 10%, raising warehouse availability to 97% and retail availability to 96%, increasing handset availability overall, and boosting retail productivity while avoiding large inventory increases.

Ferrari Consulting and Research Group

Bob Ferrari

Managing Director