Case Study: O2 improves forecast accuracy and handset availability with ToolsGroup

O2 improves handset availability to 97% with ToolsGroup

O2, a leading UK digital communications company, faced a major challenge as its inventory grew by 60% annually. This was driven by new technology, manufacturers, and product markets, all while customer expectations for service and product availability were rapidly increasing. To improve its customer service operations and support systems, O2 partnered with ToolsGroup to implement a cloud-based demand and supply collaboration system.

ToolsGroup's solution provided a centralized platform for demand planning, inventory optimization, and replenishment. It included collaboration hubs for internal teams and suppliers and a bespoke algorithm to manage constrained supply. By implementing ToolsGroup's system, O2 improved forecast accuracy by 10%, raised handset availability service levels to 97% in the warehouse and 96% in retail stores, and decreased days of stock by nearly 30%, despite significant growth in its product range and costs.

O2