Case Study: Mohawk increases service levels and cuts inventory with ToolsGroup

Mohawk raises service levels from 85% to 93% with ToolsGroup

Mohawk, North America's largest privately-owned manufacturer of fine papers and envelopes, faced significant challenges due to market consolidation and a need to shift its supply chain culture from manipulation to collaboration. To thrive in this shrinking industry, Mohawk partnered with ToolsGroup to implement a data-driven solution for demand forecasting, inventory optimization, and sales & operations planning.

The ToolsGroup solution provided a transparent, shared view of data across Mohawk's extended supply chain, enabling collaborative goal-setting and inventory optimization. This transformation, supported by a new data management team, resulted in customer service levels increasing from 85% to 93% within six months. ToolsGroup also helped Mohawk lower global inventory by 25% while achieving 8% sales growth and a more than 40% improvement in inventory turns.

Mohawk