Case Study: Kotsovolos achieves fewer stockouts and replenishment errors with ToolsGroup AI-driven planning

Kotsovolos cuts shelf out-of-stocks by 40% with ToolsGroup

Kotsovolos, a leading Greek retailer of consumer electronics and appliances, faced significant challenges with its manual, spreadsheet-based replenishment process. This unsustainable method for managing over 20,000 SKUs across more than 100 stores led to frequent stockouts, duplicate shipments, and constant communication between stores and headquarters. To address this, they partnered with vendor ToolsGroup to implement its AI-driven supply chain planning suite for demand forecasting and autonomous replenishment.

The ToolsGroup solution provided probabilistic forecasting and automated inventory optimization, which eliminated human errors and reduced shelf out-of-stocks by 40%. The implementation accelerated the replenishment cycle by a full day and cut store-to-HQ communications regarding stock issues by 95%. This allowed Kotsovolos to sustain high product availability and free its planners to focus on strategic analysis.

Kotsovolos