Case Study: KIKO Milano improves forecast accuracy and retail replenishment with ToolsGroup

Kiko Milano improves forecast accuracy and serves 900 stores with ToolsGroup

Kiko Milano, an Italian cosmetics retailer, faced significant supply chain complexity due to its dramatic growth and a highly competitive market. Its previous systems struggled to manage a large number of SKUs, frequent promotions, and short-lived product launches. To better respond to consumer preferences and improve product availability, Kiko Milano partnered with ToolsGroup to overhaul its demand forecasting and replenishment procedures.

The ToolsGroup solution implemented machine learning to generate reliable, granular demand forecasts that accounted for product and store seasonality. This enabled precise management of promotions and new product launches. The results included significantly improved forecast accuracy and greater planner productivity through automated exception management. The partnership with ToolsGroup helped Kiko Milano increase service levels and dynamically respond to sales trends in its over 900 global stores.

Kiko Milano