Case Study: Multi-National Coffee Bar Company achieves revenue growth and inventory reduction with ToolsGroup

IoT-integrated planning grows revenue and reduces inventory

Multi-National Coffee Bar Company, a fast‑growing operator of unmanned self‑service coffee bars across airports, stations and other venues, faced a scaling problem: telemetry from machines provided real‑time sales data but there was no system to consolidate or analyze it, so replenishment relied on manual spreadsheets and estimates. After evaluating providers the company selected ToolsGroup and its hosted SaaS offering to address forecasting, inventory and replenishment challenges.

ToolsGroup implemented its SO99+ solution and consulting services to ingest machine telemetry, generate demand forecasts, optimize inventory and produce replenishment proposals, with the project going live in six months. The deployment cut field stock at partner sites by 20%, reduced delivery refusals by 50%, lowered annual logistics operating costs by 30% (saving about 70 metric tonnes of CO2), and lifted Net Promoter Score by 10%, while enabling Brand Guardians to focus on partner experience.