Case Study: Mohawk achieves 93% customer service levels and 25% lower global inventory with ToolsGroup SO99+

How can a company grow in a shrinking industry

Mohawk, North America’s largest privately owned fine paper manufacturer, faced a rapidly shrinking, consolidated market and needed to move distributors out of an antagonistic “us vs them” mindset into a data-driven, collaborative culture. To address this, Mohawk partnered with ToolsGroup and deployed SO99+ for demand forecasting & planning, inventory optimization, and sales & operations planning.

ToolsGroup’s SO99+ provided a shared, trusted view of data across Mohawk’s extended supply chain, enabling collaborative goal-setting, negotiation and improved S&OP processes; Mohawk also established a data management team to support distributor analytics and data hygiene. The results: customer-service levels rose from 85% to 93% in six months, global inventory fell by 25%, sales grew 8%, and inventory turns improved by 40%, with significantly fewer costly rush orders.

Mohawk

John Angleson

Senior Vice of President Supply Chain