Case Study: Hero Group achieves up to 98% service and 20% inventory reduction with ToolsGroup

Hero freed up resources from operational tasks while improving customer service and reducing inventory

Hero Group, a leading food & beverage manufacturer with a large SKU portfolio, faced the need to improve supply chain KPIs—product availability, average stock levels and forecast accuracy—while redesigning its S&OP process to meet targets set by the corporate group. To achieve sustained improvement and automation, Hero engaged ToolsGroup and adopted its planning solutions (SO99+) for demand planning, inventory optimization and replenishment.

ToolsGroup implemented SO99+ to automate end-to-end planning: it produces item‑channel‑day base forecasts, incorporates promotion and launch effects, calculates DC‑level inventory to meet target service policies, and daily recalculates the master production and replenishment plans. As a result of ToolsGroup’s solution Hero Group raised service levels to as high as 98%, reduced inventory by 20%, and freed operational staff to focus on value‑added analytical tasks.

Hero Group

José Aurelio Rosique

Logistics Manager