Case Study: Global Eyewear Company achieves 10% inventory reduction and 50% less manual planning while maintaining high service levels with ToolsGroup's Service Optimizer 99+

Global Eyewear Company - Customer Case Study

Global Eyewear Company, a US$7B global leader in eyeglass frames selling in 120 countries, faced growing complexity as brands, models and channels expanded. With more than 2,500 models, 30,000+ items and 600,000+ SKU‑locations, the company needed to better manage seasonality, short product lifecycles and excessive manual planning to maintain high service levels without creating excess stock—so it selected ToolsGroup’s Service Optimizer 99+.

ToolsGroup implemented SO99+ for demand planning, multi‑echelon inventory optimization and replenishment across the company’s network. The solution reduced stock levels by 10% in the first six months while maintaining service, cut manual planning intervention by 50% as service levels then improved, and—when extended to spare parts—achieved a 98.5% service level with an 80% reduction in back orders, all without increasing overall inventory.