Case Study: ECommerce Home Goods Retailing Company achieves 50% reduction in forecast errors and distressed inventory with ToolsGroup

ECommerce Home Goods Retailing Company - Customer Case Study

ECommerce Home Goods Retailing Company was rapidly outgrowing its legacy planning system: a small team of three planners spent roughly 100 hours per week producing forecasts and replenishment orders across a growing assortment of SKUs with varied seasonality, demand patterns and lead times. To address this, the retailer partnered with ToolsGroup and implemented its Service Optimizer 99+ (SO99+) solution for Demand Planning and Inventory Optimization.

ToolsGroup’s SO99+ automated forecast and replenishment, enabled item-level service policies and used order-line detail to improve accuracy, and helped identify the best SKUs for a two-day delivery program. As a result, ToolsGroup reduced forecasting errors by 50%, cut “unhealthy” distressed or aged inventory by 50%, increased inventory turns by 25%, and slashed planning time from about 100 hours per week to roughly 15, freeing the team to focus on exceptions and higher-value work.