Case Study: Practo automates medicine delivery and increases customer satisfaction with Tookan

Practo is Leading the Way in Improving Healthcare Access for Humanity with Tookan

Practo, a Bangalore-based healthtech firm on a mission to help people live healthier lives, faced operational challenges in its medicine delivery workflow: no real-time tracking of delivery personnel, lack of reliable delivery proof, and rising customer follow-up calls. To address this, Practo deployed Tookan’s delivery management solution, leveraging Tookan features like Live Tracking, Proof of Delivery capture, and Automated Customers Notification.

Tookan enabled real-time agent tracking, photo/signature/note-based delivery acknowledgements, and automated SMS/email alerts (including live tracking links), automating task allocation and simplifying fleet management. As a result, Practo began managing its field workforce remotely, reduced customer follow-up calls, improved on-time deliveries and customer satisfaction, and saw an increase in new customers after implementing Tookan.

Practo