Case Study: Jugnoo (India’s on-demand auto-rickshaw platform) achieves 95% faster driver onboarding and boosts productivity with Tookan

India's Leading On-Demand Auto-Rickshaw Startup Increases Productivity and Automate Operations Using Tookan

Jugnoo is an on-demand auto-rickshaw platform founded in 2014 that processes about 30,000 transactions daily across 22 cities (aiming for 50). Faced with slow driver onboarding, lack of live tracking for its field on-street (FOS) customer-acquisition teams, and unauthentic app downloads, Jugnoo engaged Tookan and its tools (Tookan dashboard, custom forms and Android/iOS FOS apps) to automate validations, tracking and supply-side workflows.

Tookan implemented custom forms, a powerful dashboard, live tracking, auto-assignment, route optimization and analytics, plus intuitive FOS apps, which cut driver onboarding from 3 days to 30 minutes (95% reduction), doubled or tripled driver supply in some cities, achieved 99% efficiency in authentic app downloads (saving about $20,000/month), eliminated manual data entry and saved roughly two hours per day in reporting — delivering measurable productivity and real-time coordination gains for Jugnoo.

Jugnoo