Case Study: Indian broadcast satellite service provider achieves automated appointment booking, real-time agent tracking and faster service delivery with Tookan

Indian satellite service provider - Customer Case Study

The Indian broadcast satellite service provider was struggling with manual appointment booking, poor visibility into field agents, delayed service deliveries, and a lack of real-time customer updates. To address these challenges they implemented Tookan, a delivery management platform using features like customizable booking forms, agent management, real-time tracking, and automated notifications to automate bookings and manage their service fleet.

Tookan deployed its booking form to auto-create and assign tasks to the nearest available agent, an agent-management portal (including 3D face recognition and schedule controls), real-time tracking on dashboard and customer app, and automated SMS/email notifications with live tracking and feedback links. As a result, the provider can now assign and monitor tasks in real time, convert tracking links into feedback, cut manual processing from hours to minutes, eliminate constant follow-up calls, and improve agent utilization and on-time service — outcomes enabled by Tookan.