Case Study: Subway UK achieves 65% efficiency improvement and cuts delivery costs with Tookan

How Tookan helped Subway UK Franchise to reduce delivery cost and overcome daily operational challenges

Subway’s UK franchise, operating from a mall location, faced rising delivery costs, weekend peak walk-ins that strained fulfilment, and wanted to pilot home delivery. After evaluating options, the franchise selected Tookan to provide delivery management software (including a driver onboarding app, POS integration and route-optimization features) to address these operational challenges.

Tookan implemented a customized onboarding app, integrated the POS so online orders were automatically assigned to drivers, and used route optimization and real-time data (considering customer location, driver location and backlog) to group and assign deliveries efficiently while providing customer notifications. Tookan’s solution reduced manual duplication, cut delivery costs, improved visibility and customer communication, and boosted the franchise’s operational efficiency by 65%.

Subway