Case Study: OrderJoy achieves faster deliveries and improved customer experience with Tookan

Convenience of shopping daily items from home

OrderJoy, a Gurgaon-based online grocery delivery platform promising doorstep delivery within 90 minutes, faced challenges tracking delivery agents in real time, automating invoices and customer notifications, and gaining actionable delivery analytics. They adopted Tookan, leveraging its real-time tracking, SMS & Email Templates, trigger-based delivery notifications, and Analytics features to address these gaps.

Tookan implemented map-based remote tracking, automated SMS/email invoicing and status alerts, and an analytics dashboard to monitor task performance, enabling OrderJoy to assign and track deliveries without paperwork. The solution reduced delivery cycle time, improved customer experience and new-customer growth, and supported OrderJoy reaching 50,000–100,000 Android app installs while streamlining operations.

OrderJoy