Case Study: Catered Fit achieves streamlined, automated delivery operations and improved customer satisfaction with Tookan

Catered Fit - Customer Case Study

Catered Fit is a California-based fresh, healthy meal delivery company that struggled with manual dispatching, no real-time driver visibility, paper proof-of-delivery, and fragmented communications as it scaled. To automate operations and gain centralized control, Catered Fit partnered with Tookan to deploy Tookan’s delivery management platform for assignment, routing, tracking, notifications, and electronic proof-of-delivery.

Tookan implemented a dispatcher web dashboard and a mobile app for agents that enabled automated order assignment, real-time driver tracking, optimized multi-stop routing, in-app communications, status notifications, photo/signature capture, and analytics. As a result, Tookan helped Catered Fit eliminate spreadsheet and phone-based workflows, reduce manual errors and support queries, cut travel time and fuel costs through route optimization, increase deliveries per agent, and improve delivery speed and customer satisfaction.

Catered Fit