Case Study: Zilch improves customer service efficiency with Tonkean

Zilch improves customer service for 3 million+ customers with Tonkean

Zilch, a UK-based payments technology company, faced a challenge in streamlining its customer service processes. Their support teams needed information from a messaging platform to automatically populate their internal ticketing system to improve efficiency and maintain GDPR compliance. They sought a no-code solution from Tonkean to bridge this technology gap without requiring developer resources or extensive change management.

Using Tonkean's no-code process experience platform, Zilch successfully integrated its customer service tools. This eliminated data silos and provided support teams with a complete view of the customer, allowing them to self-serve and manage the integrations independently. As a result, Zilch improved the experience for both its agents and over 3 million customers, increasing efficiency without the typical implementation headaches.

Zilch