Case Study: Loanpal streamlines audit data collection with Tonkean

Loanpal - Customer Case Study

Loanpal, a fintech lending company, needed a better way to manage recurring compliance audits across its partner network. The audit team had to collect 15–20 documents for each of 400–500 loans per cycle, involving 80 partners and a large amount of manual coordination. This process was consuming about 30% of the team’s time and slowing down audits.

Tonkean implemented an end-to-end workflow to orchestrate and automate Loanpal’s audit data collection across Google Sheets, Google Drives, and partner communications. Tonkean monitored document progress, alerted the audit team when files were added, and automatically followed up with partners when documents were delayed. As a result, Loanpal freed up 30% of the audit team’s time, reduced overhead, and gave partners a clearer, easier way to track required audit documents.

Loanpal