Case Study: Instacart scales legal operations and automates contract intake with Tonkean

Instacart enables business teams with no-code

Instacart faced a surge in demand during the pandemic—its business grew 4X—and onboarding new vendors created a flood of contract reviews that overwhelmed a legal team that had grown to 50+ people. Manual email intake and ad-hoc tracking made reporting and approvals slow and error-prone, so Instacart engaged Tonkean and its no-code process orchestration platform to rapidly modernize contract intake without disrupting how the business already worked.

Tonkean delivered a custom integration to Instacart’s contract management system and enabled nontechnical legal staff to build and iterate workflows via its no-code interface, plus Business Reports for real-time dashboards, automated document generation, and email/Slack approvals. The result: Tonkean automated routine contracts into one‑click approvals, gave legal leaders instant visibility (replacing manual month‑end sifting), drastically reduced turnaround time for requests, and freed the team to focus on complex work while scaling to support the company’s rapid growth.

Instacart

Veronica Yu

Director of Legal Operations