Case Study: EVERSANA achieves rapid patient self-service enrollment and improved patient experience with Tonkean

EVERSANA Improves The Patient Experience

EVERSANA, an integrated commercial services platform serving life‑science companies, needed a fast way to help patients self-enroll in affordability programs as COVID-19 caused sudden loss of employer insurance and urgent client demand. With tight timelines and limited engineering capacity, EVERSANA’s Sr. Solutions Architect Chris Giddings selected Tonkean’s Adaptive Business Operations platform over traditional RPA tools because it promised rapid, low‑code implementation without heavy engineering lift.

Using an OutSystems front end that called Tonkean via API, Tonkean orchestrated eligibility screening, backend integrations with EVERSANA’s APIs (including handling base64 payloads), and human‑in‑the‑loop exception handling. The team stood up the solution in weeks (under two months, with <80 cumulative build/test hours), served hundreds of patients in the first month, and delivered immediate eligibility decisions instead of long phone waits. Tonkean’s platform accelerated delivery versus custom development, and EVERSANA is now expanding similar Tonkean modules with deeper system integration, document uploads and field‑level encryption.

EVERSANA

Chris Giddings

Senior Solutions Architect and Innovations Lead