Case Study: EarnIn scales IT support and automates workflows with Tonkean

EarnIn automates IT support and onboarding for 84 hires in 6 months with Tonkean

EarnIn, a financial services company providing Earned Wage Access, faced a significant challenge scaling its IT support to keep pace with rapid company growth. With a small team handling a manual and inefficient onboarding process, they were constantly in "firefighter" mode. This led them to seek automation solutions from vendor Tonkean to maximize efficiency and free up time for more critical tasks.

By implementing Tonkean's automation platform, EarnIn was able to tactically automate key processes like fast approvals for engineering requests and manual Mobile Device Management work. This allowed their IT team to support other departments more effectively without adding headcount. The solution removed friction from clunky workflows, enabling the team to operate smoothly and efficiently while providing measurable time savings across the organization. Tonkean's support was also noted as being extremely knowledgeable and responsive.

Earnin