Case Study: Bolt improves ETA accuracy and cuts routing costs with TomTom

Smarter ride-hailing with data-driven decisions

Bolt, one of the world's leading shared mobility platforms, faced challenges with ETA accuracy and rising routing costs as it expanded globally. To enhance its complex dispatch system and improve marketplace balance for drivers and riders, Bolt partnered with vendor TomTom, leveraging its routing APIs and real-time traffic intelligence.

By implementing TomTom's solutions, Bolt achieved significant measurable improvements. The vendor's services helped reduce the cost per 1,000 trips by 17% and cut ETA errors by 15% in key markets. This resulted in more efficient driver assignments, reduced wait times and cancellations, lower fuel consumption, and a stronger competitive advantage for Bolt as it continued to scale.

Bolt

Ilya Rybin

Product Manager