Case Study: Make-A-Wish UK enhances donor experience with Tollring Analytics 365

Make-A-Wish UK uses Advanced Call Analytics and Recording for Microsoft Teams from Tollring

Make-A-Wish UK, a respected children's charity, needed to improve donor and internal communications after centralizing its operations on Microsoft Teams. The challenge was to ensure no calls were missed and to leverage call data to enhance collaboration and transparency in an increasingly competitive charity sector. This led them to seek a solution from vendor Tollring.

Tollring implemented its Analytics 365 suite for call analytics and recording. The solution provided critical insights into call patterns, allowed the charity to return previously missed calls, and integrated recordings with Salesforce. This has enhanced the supporter experience and provided greater transparency into operations. Tollring's technology is also paving the way for future AI-powered transcription and sentiment analysis to gain even deeper insights.

Make-A-Wish UK

Oli Wilson

Technology and Workplace Manager