Case Study: a large cloud communication company achieves stronger fraud protection with Tollring

Cloud communications pioneer relies on Tollring’s fraud protection solution for Cisco BroadWorks

A large cloud communication company was using a rudimentary fraud management tool that could not gauge the financial value of calls, requiring stressful manual intervention and often causing friction with customers when blocking traffic. They sought a more sophisticated solution from Tollring to better protect their Cisco BroadWorks platform.

Tollring implemented its fraud and credit management solution, which uses predefined commercial spend limits and learns customer behaviors to automatically block fraudulent calls based on cost. The solution removed a huge burden from the provider's team, saving resources by catching fraud early and automatically, while also giving their customers a high level of trust and reassurance in their services. Tollring's expertise was also cited as extremely valuable.