Case Study: BT Group reduces telecoms fraud with Tollring’s real-time analytics

BT Group stops 95% of fraud incidents with Tollring

BT Group faced the significant challenge of combating increasingly sophisticated telecoms fraud, which traditional spend capping methods were ineffective against. These "pick-pocket" style attacks could go unnoticed, racking up huge costs and damaging relationships throughout their supply chain. To address this, BT partnered with Tollring to implement its iCS Protect fraud and credit management solution.

Tollring’s solution provided real-time, intelligent analytics that integrated deeply into BT's network. It uses machine learning to monitor call patterns, applies hundreds of rules, and automatically blocks fraudulent calls. The results were immediate; within hours of going live, the system proved highly effective. For BT Group, Tollring now monitors 20,000 peak concurrent calls and over 250,000 endpoints, capturing 95% of fraud incidents and significantly shifting the industry's approach to fraud prevention.

BT Group