Case Study: 4Com achieves faster installations and higher support profitability with Tollring

4Com - Customer Case Study

4Com, a UK business communications solutions provider, was seeking to improve its call management product portfolio to drive efficiencies and support its strategy of building a strong brand. Their existing offering was not fully integrated, which was cumbersome for their engineering and support teams and did not meet their long-term objectives for an own-branded solution.

Partnering with Tollring, 4Com implemented a white-labeled, fully integrated suite of call recording and reporting applications. The Tollring solution streamlined installations, reducing the time spent by 50%, and its automated licensing and proactive health-check service slashed helpdesk calls by 60-80%. These efficiencies increased 4Com's support profitability by 25-30% and provided them with a competitive, reliable, and own-branded product to offer their customers.

4Com

R.Barratt

Installation Director