Case Study: Australian Fast Moving Consumer Goods Company reduces despatch turnaround times with Toll Group's Control Room

Australian Fast Moving Consumer Goods Company - Customer Case Study

Australian Fast Moving Consumer Goods Company engaged Toll Group to improve the efficiency of its distribution centres. The business was dealing with tight turnaround times, unmonitored driver productivity, and time-consuming trailer loading across its FMCG supply chain.

Toll Group implemented its Control Room technology solution to streamline despatch operations with live GPS tracking, driver productivity monitoring, traffic camera access, and planning and reporting tools. As a result, the company achieved a 23% reduction in despatch centre turnaround times, a 5% reduction in hourly labour requirements, and a 2% reduction in non-productive driver time, while also improving trailer loading speed and enabling greater efficiency with a smaller fleet and fewer warehouse staff.