Case Study: Locus Telecommunications achieves PCI compliance in its contact center with TokenEx

Locus Telecommunications - Customer Case Study

Locus Telecommunications, supporting its H2O Wireless brand, needed to reduce PCI risk across its omnichannel contact center while continuing to handle payment and customer data in its existing homegrown CRM and back-office systems. Human agents and IVR payment collection exposed payment card information, creating compliance and security concerns that required a way to keep sensitive data out of internal systems.

TokenEx provided cloud tokenization and cloud data vaulting, paired with Syntec’s CardEasy keypad-payment-by-phone solution, to intercept and tokenize payment card data before it entered Locus systems. With TokenEx, Locus removed PANs from its environment, reduced PCI scope, and achieved a compliant contact center in just four weeks, avoiding major system changes and potentially saving hundreds of thousands of dollars in software and infrastructure costs.

Locus Telecommunications

Carlos Moreno

Payment Fraud Analyst