Case Study: The City Concierge achieves rapid expansion — 270% more listings and 25% higher efficiency with Tokeet

The City Concierge’s Rapid Expansion

The City Concierge, a fast-growing full-service rental management agency operating across six cities in two countries, faced the challenge of scaling from a small bespoke operator to managing hundreds of rentals and thousands of reservations. To centralize reservation operations and handle the surge in listings, The City Concierge implemented Tokeet’s rental/channel management system.

Tokeet managed all client properties across multiple listing channels, automated operations, improved guest communication response times, and delivered on-demand personalized data reports. After implementing Tokeet, The City Concierge grew staff headcount by 200%, increased active listings by 270%, and improved employee-to-listing operating efficiency by 25%, with Tokeet described as “the heart of the reservation operations” enabling further expansion.

The City Concierge

Paulo Bastas

Co-Founder