Case Study: University of Newcastle improves student support and retention with Today

University of Newcastle uncovers 20 student stories with Today

The University of Newcastle faced a challenge in understanding how its complex array of over 10 administrative systems was negatively impacting its equity students, potentially hindering their retention and success. The university partnered with the vendor Today to gain compelling evidence of these digital experience failures.

Today employed a mixed-methods research approach, gathering insights from over 350 students, which culminated in the "Digital Daze" microsite and a strategic report. The solution provided the university with impossible-to-ignore evidence that shifted its approach to digital services to be more student-centered, inspired internal change, and earned industry recognition. The research from Today also sparked interest from other universities and a system vendor, demonstrating impact far beyond the original project scope.

University of Newcastle