Case Study: Royal Berkshire NHS Foundation Trust speeds up patient referrals with Toca

Royal Berkshire NHS Foundation Trust - Customer Case Study

The Royal Berkshire NHS Foundation Trust faced a challenge with its manual processing of NHS e-Referral Service (e-RS) bookings, which was prone to error and inefficiency. On average, the trust handles 125,000 such referrals annually, and the manual step after a booking was received was a significant bottleneck.

Toca automated the referral process, uploading inbound referrals directly to patient records and allowing consultants to instantly view this information alongside patient history. This solution from Toca saved the trust over 15,000 hours per year, processing referrals six times faster and cutting the average handling time from 9 minutes to just 1.5 minutes.

Royal Berkshire NHS Foundation Trust

Jon Swinburn

Chief Clinical Information Officer