Case Study: Large Consumer Packaged Goods Company achieves on-time delivery, cost visibility and sales growth with TMC's Navisphere

Large Consumer Packaged Goods Company - Customer Case Study

Large Consumer Packaged Goods Company partnered with TMC to overhaul its transportation strategy as it shifted from 100% brokered, live-loaded freight to a shipper-managed, asset-based carrier model and opened a new 215,000 sq. ft. distribution facility. The customer needed change management and a transportation management system that provided visibility to service exceptions and cost trends, automated processes, and improved daily carrier communications—TMC implemented Navisphere® to meet those needs.

Over a three-month rollout, TMC deployed Navisphere®, expanded the carrier base, migrated freight payment, and introduced new shipping processes and business intelligence reporting. As a result, on-time delivery and appointment compliance improved, penalty fees declined, the company gained clear visibility into cost drivers (including cost per CWT, shipment volumes, and modal mix), sales opportunities increased through inclusion in customer promotions, and the organization scaled more smoothly through acquisitions with reduced IT burden.