Case Study: University of Miami achieves streamlined, efficient multi-campus facilities management with TMA Systems' WebTMA Enterprise

University of Miami - Customer Case Study

The University of Miami’s Facilities Administration manages cleaning, maintenance, repairs and capital projects across three distinct campuses (Academic, Medical and Marine) with about 200 operations staff and 20 administrators. The department needed to automate work-order flow and accountability across multiple operating groups while supporting separate payroll and general ledger interfaces for each location, handling growing work volume and complexity, improving efficiency and timeliness of repairs, and providing planning, project management and detailed operational and financial reporting.

TMA Systems implemented WebTMA Enterprise (SaaS) — including Executive Dashboard, ServiceDesk, mobileTMA, WebTMA GO, inspections and key management — with system implementation, training and ongoing services in a three-month project. The solution automated workflows, supported location-specific payroll/GL integration, improved planning/scheduling and asset/parts/labor management, and delivered actionable performance statistics and accounting data, meeting or exceeding the university’s goals.

University of Miami