Case Study: Major US Online Retailer achieves high system availability with TMA Solutions' 24x7 Production Support

Major US Online Retailer - Customer Case Study

Major US Online Retailer, a US online retailer of school and office furniture, needed 24x7 production support to monitor and maintain its production websites and servers and quickly resolve issues. To meet this challenge, it worked with TMA Solutions and expanded its software team into a production support function.

TMA Solutions implemented an offshore Production Support team, an on-call support team for urgent U.S. working hours needs, and a Service Desk Ticket System for all departments to submit requests and bug reports. As a result, the retailer’s systems maintained high availability for the last 8 years, demonstrating reliable long-term support from TMA Solutions.