Case Study: Australian software provider achieves 24/7 school application support with TMA Solutions

Australian software provider - Customer Case Study

TMA Solutions supported an Australian software provider for schools in many countries that needed a reliable partner to provide 24/7 application support. The customer faced challenges across school management products, platform issues on SharePoint and non-SharePoint environments, web and mobile interfaces, and data integration, and needed help with deployment, hotfix installation, and customer queries.

TMA Solutions expanded its offshore engineering team to deliver production support services, including Level 2/3 ticket resolution and an on-call support team for urgent tasks across different countries. This helped ensure around-the-clock support for school applications, and the team also shifted to testing work during periods of lower ticket volume, improving resource utilization and support coverage.