Case Study: Superstruct UK boosts secure ticket resale and fan experience with Tixel

Superstruct UK - Customer Case Study

The customer, Superstruct UK, a leading global live entertainment platform that manages major festivals, faced the challenge of navigating the incredible complexities of secure ticket resale across their diverse portfolio of events. To protect fans from scams and offer a consistent experience across multiple ticketing platforms, they partnered with the secure resale service Tixel.

By implementing Tixel's verified resale platform, Superstruct UK festivals gained direct access to fans with buying intent and bespoke solutions for complex operational setups. The results for Tixel were highly successful, including moving over 15,000 tickets seamlessly across eight events, a noticeable drop in refund requests, and a greatly improved fan experience for over 1.7 million annual attendees.

Superstruct UK

Chris McCormick

Brand Partnerships Director