Case Study: Synchrogistics Improves Shipment Visibility and Cuts Claims by 50% with Tive

Synchrogistics Delivering Superior Customer Service & Driving New Business Opportunities

Synchrogistics, a third-party logistics firm, faced challenges with unreliable shipment visibility, including insufficient data from drivers and poor tracking solutions with weak signals and short battery life. Seeking to improve customer service and reduce temperature-related claims for valuable freight, they turned to vendor Tive, Inc. for a real-time, end-to-end tracking solution.

By implementing Tive's trackers, Synchrogistics gained control over shipment monitoring with configurable location and temperature alerts. This allowed them to identify and fix issues in transit, such as temperature spikes, resulting in a over 50% reduction in claims and rejections. Tive also provided a competitive advantage, helping Synchrogistics win new business and improve carrier evaluation.

Synchrogistics

Bill Jackson

Founder