Case Study: Sun-Glo of Idaho improves customer satisfaction with Tive real-time shipment visibility

Sun-Glo of Idaho - Customer Case Study

Sun-Glo of Idaho, a nationwide potato supplier, needed a better way to keep customers informed about shipment ETAs and conditions. Before working with Tive, Inc., the team spent a lot of time making phone calls, sending emails to carriers, and fielding late-night customer update requests. They began evaluating Tive’s real-time visibility solution, including Solo 5G trackers, to improve shipment monitoring.

Tive, Inc. helped Sun-Glo of Idaho gain end-to-end shipment visibility across rail shipments and many cargo trucks, with real-time alerts for temperature excursions, stops, hard braking, tipping, arrivals, and more. The solution helped the company prevent spoilage during a reefer malfunction, avoid a large insurance claim, and provide customers with live tracking links—improving satisfaction and making Sun-Glo a preferred supplier.

Sun-Glo of Idaho

Jill Crapo Cox

Vice President of Sales