Case Study: Mercury achieves real-time visibility for critical shipments with Tive

Real-Time Tracking Helps Save Time-Critical, Temperature-Sensitive Shipments

Mercury, a shipping provider serving Healthcare & Life Sciences, Professional Services, and Technology companies, needed better end-to-end visibility for time-critical, temperature-sensitive shipments. Carrier updates were too slow and incomplete, making it difficult to track exact package location, monitor conditions in transit, and avoid costly delays for critical deliveries like medical devices and surgical implants. Mercury turned to Tive, Inc. for a real-time tracking and temperature monitoring solution.

Tive, Inc. supplied compact GPS trackers and cloud-based alerts that Mercury attaches to shipments to monitor location, temperature, humidity, shock, and light exposure. The solution helped Mercury direct carriers to the correct building and floor, quickly identify temperature excursions, and rescue a delayed medical implant shipment that was needed for surgery the next day. As a result, Mercury improved shipment visibility, saved time for its staff, and strengthened customer retention for critical shipments.

Mercury

Josh Medow

Chief Executive Officer