Case Study: Infinity Building Solutions boosts shipment visibility and customer satisfaction with Tive

Infinity Building Solutions Boosting End-Customer Satisfaction

Infinity Building Solutions (IBS), a building services provider founded in 2014, needed better visibility into its shipments while they were in transit. Before adopting Tive, Inc., IBS relied on carrier updates and had little real-time monitoring, making it difficult to prevent damage, track temperature exposure, or know shipment status with confidence.

Tive, Inc. provided IBS with real-time shipment visibility through its cloud platform and trackers that monitor location, impacts, and temperature. With Tive, IBS can prove shipments left on time, stayed safe in transit, and arrived undamaged, while also giving customers live access to shipment status and creating audit trails for compliance and insurance claims. The solution helped improve customer satisfaction, support new sales conversations, and, according to IBS, “pays for itself tenfold.”

Infinity Building Solutions

Tyson Baker

Founder & Principal