Case Study: Provident Bank protects customer information with Titus Classification Suite

Provident Bank Protects Sensitive Customer Information with TITUS

Provident Bank, a community-oriented financial institution, needed a better way to ensure employees consistently applied information classifications to protect sensitive customer data. Although it already had a classification scheme in place, the bank lacked a reliable method to make sure the right labels were used—especially because those keywords triggered encryption. Provident Bank turned to Titus and its TITUS Classification Suite to help employees accurately classify information within their normal workflow.

Titus implemented a user-friendly classification solution integrated with familiar Office applications, helping employees apply protections with just a click. Provident Bank deployed TITUS Classification across the organization in a single day with very few employee questions, and the bank reported that the tool improved awareness without hurting productivity. The result was stronger protection for customer information and greater confidence in regulatory compliance, with the bank able to demonstrate that email leaving the organization was protected.

Provident Bank

Nathan Horn-Mitchem

Vice-President, Information Security Officer, Provident Bank