Case Study: Docebo achieves 25% connect rates with TitanX

Docebo's Enterprise SDR Team Went From "Another Tool" Skepticism to 25% Connect Rates in One Day

Docebo, a B2B SaaS company in the learning and enablement industry, faced a significant challenge with its enterprise outbound sales team. Its SDRs were achieving low connect rates of just 2-3%, causing reps to waste time dialing numbers that would never answer and leading to team burnout. Senior Manager Michael Rose was skeptical of new tools but sought a solution from TitanX to move beyond this inefficient volume-based approach.

By implementing TitanX's service, Docebo's reps gained precise visibility into which contacts were most likely to answer the phone. This solution required minimal lift, taking only an hour to integrate with their existing Outreach platform. The results were immediate and dramatic: connect rates on priority contacts soared to 25%. This precision enabled Docebo's top rep to hit her quarterly meeting goal in just one week, transforming the phone from a dead channel into a highly effective one and generating significant new pipeline for the business.

Docebo

Michael Rose

Senior Manager of Business Development