Case Study: iHOUSEweb achieves dramatic spam reduction and improved customer satisfaction with TitanHQ's SpamTitan

How iHouse Web Eradicated Spam with SpamTitan

iHOUSEweb, a web-hosting ISP, was seeing steadily increasing spam that leaked through its hosted email filtering and drove a rise in support calls and customer churn. After years trying MailFoundry—which failed to prevent botnets and produced too many false positives—iHOUSEweb needed a reliable anti-spam solution that would protect customer inboxes and preserve service quality.

TitanHQ’s SpamTitan was deployed and, after a few days of Bayesian training and configuration, dramatically reduced inbound spam and false positives; clustering, API-driven domain/policy import, and an easy MX cutover enabled a seamless migration. The result was a marked drop in spam and viruses reaching customer mailboxes, improved service delivery and customer satisfaction, an unlimited SpamTitan cluster license after a 30-day trial, and—per iHOUSEweb’s IT manager—savings of tens of thousands of dollars per month in avoided support costs.

iHOUSEweb

Alan Aldrich

IT Manager