Case Study: Touch of Modern achieves 4,000 hours saved annually and streamlines global supplier payments with Tipalti

Touch of Modern Saves 4,000 Hours a Year & Streamlines Supplier Payments with Tipalti

Touch of Modern, a San Francisco–based ecommerce retailer serving trend-focused men, was growing rapidly—from $6M to $90M in sales—and managing 4,000 global suppliers with a one-person finance team. Their heavily manual accounts payable process, multiple payment methods (wire, ACH, checks, PayPal, card) and time-consuming supplier onboarding created inefficiencies, errors and strain on supplier relationships.

By adopting Tipalti, Touch of Modern centralized and automated supplier payments—supporting varied payment methods and currencies from a single platform and guiding international suppliers through banking requirements. The result: about 4,000 hours saved per year, no added AP headcount, fewer payment errors, expanded payment/currency options and stronger controls, freeing the team to focus on growth and scalability.

Touch of Modern

Jonathan Wu

Chief Operating Officer