Case Study: ServiceRocket achieves 80% faster accounts payable processing and improved compliance with Tipalti

ServiceRocket Saves Valuable Time at Every Stage of the International Payables Process

ServiceRocket, a Palo Alto–based provider of training and enterprise adoption tools with 260+ team members serving 4,000 active clients, faced growing complexity from multi-subsidiary NetSuite operations and global suppliers. As international transactions increased, the finance team lacked consistent visibility into bill flows, payment authority and tax compliance, and manual accounts payable work was slowing payments and risking errors.

By integrating Tipalti with YayPay and NetSuite, ServiceRocket automated its end-to-end payables workflow, adding real-time data and audit controls across approval levels. The result: an 80% reduction in AP processing time, faster supplier payments (days instead of weeks), reduced headcount, improved compliance, and a more efficient, customer-focused finance operation.

ServiceRocket

Rob Castaneda

Chief Executive Officer