Case Study: Peek cuts payments workload by 110 hours per week with Tipalti

Peek Eliminates Thousands of Hours from Payments Workload with Tipalti

Peek is an online marketplace (Peek.com) and software suite (Peek Pro) that helps activity and tour operators book, market, report and manage payments across 195 countries. Processing 30,000+ invoices monthly and daily payouts to over 4,000 partners, a small in-house finance team (plus an outsourced team in India) faced a broken, manual payments workflow: partners couldn’t see payment status, only finance had full access, and payments-related support made up about 20% of inquiries, creating a major bottleneck.

Peek implemented Tipalti to automate onboarding, tax and banking checks, and payouts. Partners now self-manage onboarding and payment tracking, the India team’s daily payout work fell from 6 hours to 30 minutes, and Peek eliminated roughly 110 hours per week across the payments team. The change increased partner satisfaction, improved finance-support SLAs, and freed the accounting manager to focus on strategic work as the company expands globally.

Peek

Sara King Brar

Accounting Manager