Case Study: Custom Ink accelerates close and streamlines AP with Tipalti

Custom Ink accelerates close by 4 days with Tipalti

Custom Ink, an online custom apparel retailer, faced challenges with manual accounts payable processes and disconnected systems across its four entities. Their AP team was burdened by high-touch vendor management, approval delays, and complex mass payment issues, which slowed their multi-entity growth. They selected Tipalti's Accounts Payable and Mass Payments services to achieve automation and integration with their NetSuite ERP.

Tipalti implemented an end-to-end AP automation solution with native NetSuite integration, intelligent OCR for line-item coding, and a self-service vendor portal. This resulted in a four-day faster close cycle, a reduction in AP staffing needs from 3.5 to 2.5 FTEs, and the automation of over 300 monthly mass payouts. Tipalti provided Custom Ink with the scalability and efficiency needed to manage its complex multi-entity environment.

Custom Ink