Case Study: Acuity Eye Group achieves automated invoice processing and fraud reduction across 50 locations with Tipalti

Acuity Eye Group Gains 20/20 Vision Across 50 Locations

Acuity Eye Group, a Pasadena-based healthcare provider with 50 locations and 12 subsidiaries, struggled with an overwhelmingly manual accounts payable process that drained staff time and exposed the organization to fraud and compliance risks. The CEO was spending 90 minutes weekly signing hundreds of checks, two AP staff were manually entering large volumes of invoices, and inconsistent vendor onboarding and expired accounts led to payment errors.

Acuity implemented Tipalti integrated with NetSuite to automate multi-entity invoice processing, vendor onboarding, and ACH payments, while simplifying approvals via email. The solution eliminated much of the paper workflow, stopped misdirected and fraudulent payments, synced invoices to NetSuite, avoided hiring additional staff, and scaled across all locations—improving controls, efficiency, and cash-flow visibility.

Acuity Eye Group

Samantha Chi

Financial Controller