Case Study: Nimble Australia achieves agile, actionable employee feedback and fairer compensation with TINYpulse

Using Feedback to Stay True to Company Values

Nimble, a fast-growing lending technology company, needed a quicker, more continuous way to capture employee sentiment than the infrequent annual survey they’d been using. Committed to preserving a transparent, agile culture and improving retention and cross‑team communication, they sought a lightweight feedback tool that matched their values and would drive real follow-up.

They rolled out TINYpulse across ~150 employees, running weekly pulses that were simple to set up and review. Anonymous, ongoing feedback revealed greater-than-expected frustration with pay structures in the contact center; using those insights, Nimble led a collaborative redesign of compensation that became broadly accepted and boosted engagement, transparency and employee satisfaction.

Nimble Australia

Kerrie Brown

People and Culture Manager